Returns & Exchanges

Keeping our customers happy is our top priority! Though we are confident you will love what you get from us, we are happy to accept returns or exchanges in case you are not fully satisfied!

If you would like to RETURN an item

Email us at shop@lalamagic.com within 5 calendar days of your receipt of goods. Include your name, order number, and name of item you would like to return in the email. We will be in touch with you with details on processing the return.

We do not refund original shipping fees and customers will be responsible for the return shipping fees. All returns packages must be received within 30 calendar days of the date your order shipped from us. All items must be in original condition and all tags must be attached. For returns of defective items that are claimed valid, we will bear the standard return shipping fees. All returns will be sent to our Hong Kong office.

If you would like to make an EXCHANGE

Exchanges are available for items of the same purchased value or for the same item in a different size or color.

Email us at shop@lalamagic.com within 5 calendar days of your receipt of goods. Include your name, order number, and name of item you would like to get an exchange with in the email. We will be in touch with you with details on processing the exchange. 

Customers will be responsible for the return shipping fees. All items must be in original condition and all tags must be attached. All returns will be sent to our Hong Kong office. 


FINAL SALE
The following items are final sale, no refund, returns, or exchanges will be accepted:

> Sale items
> Tights and stockings
> Tote bags
> All accessories